FAQ

1. How long will it take to receive my order?

Most orders are processed and printed within 2–5 business days. Shipping usually takes an additional 3–7 business days, depending on your location. You’ll receive tracking information as soon as your order ships.

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2. Do you accept returns or exchanges?

Because every item is printed on demand, we do not accept returns or exchanges. This helps us keep waste low and operate sustainably.

That said, if your order arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery with photos, and we’ll happily send a replacement at no extra cost.

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3. What if I ordered the wrong size?

We always recommend double-checking our size guide before placing your order since each product is made just for you. Unfortunately, we cannot offer size exchanges.

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4. How can I check my order status?

Once your order ships, you’ll receive an email with tracking details. If you don’t see it, check your spam or promotions folder. Still nothing? Reach out to us and we’ll resend the info.

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5. What if I received the wrong item or my order was damaged?

Please contact us right away with your order number and a photo of the issue. We’ll send a replacement at no cost to you.

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6. How do I contact you?

 We’re here to help! Send us an email at Rocdombiz@gmail.com. We aim to respond within 24–48 hours.